Terms & Conditions

1. Agreement to Terms

By requesting, booking, or using services from Virignack Facility Solutions (“Company,” “we,” “us,” or “our”), you agree to these Terms & Conditions. If you do not agree, do not book or use our services.

2. Services

Virignack Facility Solutions provides professional facility solutions within an agreed scope, with a primary focus on recurring commercial cleaning and janitorial programs for professional facilities. We also provide Airbnb/short-term-rental turnovers as a specialized line and may coordinate B2B facility-supply sourcing or procurement when separately quoted and agreed. Availability, frequency, scope, products, and commercial terms are confirmed for each service or proposal.

3. Bookings, Deposits & Card on File

Eligible online bookings normally require a 25% deposit of the estimated service total to secure the appointment. The deposit is applied to the service balance and is non-refundable unless the Company cancels the service or otherwise agrees in writing.

When you pay the deposit by card, Stripe processes the payment and may securely retain the payment method for the authorized remaining balance on that same booking. Virignack does not store your full card number or card security code.

By accepting these terms and completing the deposit, you authorize Virignack Facility Solutions to charge the saved payment method for the remaining balance due for the service actually performed under the agreed price and scope. Any increase caused by a scope change or added service will be communicated and must be accepted before the additional work is performed.

4. Scope Accuracy & Service Changes

Pricing and time estimates depend on the information provided at booking and the selected scope.

If the actual condition or scope requires a different level of service, we will communicate that before performing additional work. You may accept the revised scope and price or keep the originally contracted scope when reasonably possible.

We will not charge for unagreed extras.

5. Cancellations & Rescheduling

We request at least 48 hours' notice for cancellations or rescheduling. Late cancellations or failure to provide access may result in forfeiture of the deposit or a cancellation fee when disclosed and applicable. We may reschedule for unsafe conditions, emergencies, or circumstances outside our reasonable control.

6. Property Access & Conditions

The client must provide safe access to the property and, when required for the service, working water and electricity. We may stop or refuse service because of safety risks, undisclosed extreme conditions, or circumstances that prevent reasonable completion of the agreed scope.

7. Remaining Balance

The remaining balance is due when the service is completed unless a different written arrangement applies.

If the balance is not paid directly at completion and a valid card-on-file authorization exists for the booking, we may process the agreed remaining balance through Stripe. If the card is declined or requires additional authentication, we will contact you to complete payment.

We will not use a saved card for a different service, a new charge, or an additional unagreed amount without the appropriate authorization.

8. Satisfaction & Corrections

If you believe part of the agreed scope was missed, contact us within 24 hours after service. We will review the issue and, when appropriate, arrange a reasonable correction. Results also depend on pre-existing conditions, materials, and the limits of the contracted scope.

9. Service Limitations

• We do not move heavy furniture or large appliances unless specifically agreed.
• We do not guarantee removal of permanent stains, mold, wear, pre-existing damage, or long-term deterioration.
• Work outside the original scope requires approval before it is performed and may carry an additional charge.
• We may refuse or stop service because of unsafe or undisclosed conditions.

10. Damage & Responsibility

Tell us in advance about especially fragile items, delicate surfaces, or pre-existing damage. If you believe our team caused accidental damage, notify us as soon as possible and, when possible, within 24 hours so we can document and evaluate it.

11. Communications

We may contact you by email or at the phone number you provide to manage quotes, bookings, payments, and customer service. Automated SMS marketing is not part of the booking unless you provide separate, specific consent.

12. Changes to Terms

We may update these Terms & Conditions. The terms applicable to a booking are the version published and accepted at the time of that booking unless both parties later agree to a change.

13. B2B Supplies & Procurement

Supply-sourcing and partnership submissions are commercial inquiries and do not guarantee availability, pricing, brand, territory, credit, delivery, or distribution terms. Any sale or recurring supply program is confirmed through an applicable quote, order, agreement, or terms before processing. Regulated products must be used according to their label and applicable requirements.

14. Gift Cards

Gift cards activate only after Stripe confirms payment. Their value may be applied partially or in full to eligible Virignack services; any unused balance remains recorded for later use until fully redeemed, subject to these terms and applicable law. A gift card does not reserve a specific service, date, or appointment until that service is separately coordinated and confirmed. Unless applicable law requires otherwise, gift cards are not redeemable for cash. To protect the purchaser and recipient, we may request the code and reasonable information needed to validate the balance before applying it.

15. Governing Law & Jurisdiction

These Terms are governed by the laws of the State of Nevada, without regard to its conflict-of-laws rules, unless mandatory law or an applicable written agreement requires otherwise.

Any dispute that must be brought in court will, to the extent permitted by law, be handled in state or federal courts located in Clark County, Nevada.

16. Contact Us